Privacy Policy

Last updated: August 2026

Data Controller

The data controller responsible for processing your personal data is:

• Legal name: "Ynamly Syyahat Dunyasi" Individual Enterprise
• Registered address: Ashgabat, Turkmenistan
• Privacy contact: info@ynamlysyyahat.com

1. Information We Collect

To provide travel services and process official permits in Turkmenistan, we collect:

• Identity data: full name, citizenship, and passport details (including scans) required to obtain a Letter of Invitation (LOI) and register with the State Migration Service.
• Contact information: email address, phone number, and messenger logins.
• Trip details: flight schedules, hotel preferences, and dietary or medical requirements.
• Payment information: when you pay for a tour, your payment is securely processed through third-party payment gateways. We do not collect or store full credit card details on our servers.

2. Legal Basis for Processing

We process your personal data only on lawful grounds:

• Performance of a contract: processing necessary to confirm your booking, arrange accommodation, transport, guides, and deliver the services you requested.
• Legal obligation: processing required by the legislation of Turkmenistan — including submission of data to the State Migration Service for issuing a Letter of Invitation (LOI) and visa support.
• Consent: for newsletter subscriptions and marketing communications. You may withdraw consent at any time.
• Legitimate interest: fraud prevention, service quality improvement, and protection of our legal rights.

3. How We Use Your Data

We use your data exclusively for:

• Processing official documents: submitting applications for entry visas and Letters of Invitation (LOI).
• Fulfilling services: booking hotels and arranging transportation.
• Processing payments: ensuring secure transactions for your bookings.
• Communicating with you: sending tour confirmations, schedule updates, and emergency support.

4. Data Sharing with Third Parties

To fulfill your travel arrangements, we only share necessary data with:

• Government authorities: the State Migration Service and relevant border authorities for visa processing.
• Service providers: airlines (for domestic tickets), hotels (for room reservations), and trusted payment systems.

We never sell or share your personal data with marketing agencies or unrelated third parties.

5. Cross-Border Data Transfers

Your data may be transferred to state authorities of Turkmenistan (the State Migration Service and border authorities) to the extent required for issuing a Letter of Invitation and visa support. Such transfer is carried out in accordance with the legislation of Turkmenistan. We do not transfer your data to third countries outside this framework.

6. Data Protection & Retention

We use encrypted communication channels and secure storage to protect your personal and passport data from unauthorized access. Data is kept only for the duration necessary for your trip plus legal retention periods, after which it is permanently deleted.

7. Data Retention Periods

We keep personal data only as long as necessary:

• Booking & contact data: 3 years after the end of the tour — for service quality and dispute resolution.
• Passport data (scans): 1 year after the end of the tour — for potential migration authority requests.
• Financial documents: 5 years — in accordance with accounting legislation.
• Marketing subscriptions: until you unsubscribe.

After the retention period expires, data is permanently deleted or anonymized.

8. Your Rights

You have full rights to control your personal data:

• Right of access: to request a copy of the data we hold about you.
• Right to rectification: to request the correction of inaccurate information.
• Right to erasure: to request the deletion of your data after your travel obligations have been fulfilled.
• Right to restrict processing: to request limitation of how we use your data.
• Right to object: to object to processing based on legitimate interest or direct marketing.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to withdraw consent: at any time, without affecting the lawfulness of processing before withdrawal.
• Right to lodge a complaint: with a supervisory authority in your country of residence.

9. Data of Minors

We collect personal data of travelers under 18 only with the consent of a parent or legal guardian. If you are booking on behalf of a minor, you confirm that you have the legal right to provide their data.

10. Marketing Communications

If you subscribe to our newsletter, we use your email address to send offers, travel tips, and updates. You can unsubscribe at any time via the link in every email or by contacting us. Unsubscribing from marketing does not affect transactional messages related to your active bookings.

11. Cookies & Analytics

We use functional cookies to improve your experience on the site (e.g., to save language preferences). You can manage cookie settings through your browser.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

13. Privacy Contact

For any questions regarding the processing of your personal data, you may contact our responsible person: