Terms & Conditions

Last updated: August 2026

Version: 2.1 — effective from the date of publication on this page

Operator Information

• Legal name: "Ynamly Syyahat Dunyasi" Individual Enterprise
• License: Licensed tour operator, registered in Turkmenistan
• Registration No.: Available upon request
• Registered address: Ashgabat, Turkmenistan
• Official contact: info@ynamlysyyahat.com

1. General

TM TRAVEL (hereinafter "we", "our", "us") is a licensed tour operator in Turkmenistan. These Terms & Conditions govern your use of our website, booking platform, and all services provided by us.

2. Bookings & Payments

All bookings are confirmed upon receipt of a deposit (usually 30% of the total tour price). The remaining balance must be paid at least 14 days before departure, unless otherwise agreed in writing.

• Payments can be made via bank transfer, credit card, or cash (in person).
• All prices are quoted in USD and include local taxes and service fees unless stated otherwise.
• We reserve the right to adjust prices due to unforeseen changes in exchange rates, fuel costs, or government taxes.

3. Cancellations & Refunds

• More than 30 days before departure: full refund of deposit minus a 10% administrative fee.
• 15–30 days before departure: 50% refund of total tour price.
• Less than 15 days before departure: no refund.
• If we cancel a tour due to force majeure (natural disasters, political instability, etc.), we will offer a full refund or alternative dates.

4. Travel Documents & Visas

It is your responsibility to ensure that you have a valid passport (minimum 6 months validity) and any required visas for entry into Turkmenistan. We can provide invitation letters for visa support upon request, but the final approval is at the discretion of the Turkmenistan authorities.

5. Health & Insurance

We strongly recommend that you obtain comprehensive travel insurance covering medical expenses, trip cancellation, and personal liability. Some destinations (e.g., Darvaza Crater, Koytendag) may require a reasonable level of physical fitness.

6. Liability

TM TRAVEL acts as an intermediary for third-party service providers (hotels, transport companies, guides). We are not liable for any loss, injury, or damage caused by these third parties. Our liability is limited to the total amount paid for the tour.

7. Changes to Itinerary

We reserve the right to modify the itinerary due to weather conditions, road closures, or other unforeseen circumstances. Any significant changes will be communicated to you as soon as possible.

8. Privacy

Your personal data is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.

9. Governing Law

These terms are governed by the laws of Turkmenistan. Any disputes shall be resolved in the courts of Ashgabat.

10. Force Majeure

Neither party shall be liable for failure to perform obligations if such failure results from circumstances beyond reasonable control, including but not limited to: natural disasters, earthquakes, floods, epidemics, acts of government authorities, border closures, changes in visa or migration regulations, road closures, military actions, strikes, or failures of third-party service providers. In such cases, we will offer alternative dates or a full refund of amounts paid, minus actual documented expenses incurred.

11. Traveler Conduct & Refusal of Service

We reserve the right to refuse service or terminate a tour without refund if a traveler:

• violates the laws of Turkmenistan or local regulations;
• endangers the safety, health, or well-being of other travelers, guides, or drivers;
• is under the influence of alcohol or drugs during transfers, excursions, or group activities;
• damages property of hotels, vehicles, or third parties;
• provides false personal or passport data.

In such cases, no refund shall be provided, and any additional costs (early departure, penalties, damages) shall be borne by the traveler.

12. Medical Fitness & Health Restrictions

Some tours include long off-road drives, overnight stays in desert camps, high temperatures, and limited access to medical facilities. By booking such tours, you confirm that you and all members of your party are physically fit to participate. We strongly recommend consulting a physician before travel if you have chronic conditions, are pregnant, or are traveling with children under 12.

13. Age Restrictions & Minors

Travelers under 18 must be accompanied by a parent or legal guardian. Some activities (camel riding, trekking, off-road expeditions) may have minimum age requirements. We reserve the right to decline participation in specific activities if safety conditions require it.

14. Baggage & Personal Belongings

We are not responsible for loss, damage, or theft of personal belongings during transfers, hotel stays, or excursions. We recommend obtaining travel insurance that covers personal property. Valuable items should be kept in hotel safes where available.

15. Intellectual Property

All content on this website — including text, photographs, itineraries, logos, and design elements — is the property of TM TRAVEL or its licensors and is protected by copyright. Reproduction, distribution, or commercial use without prior written permission is prohibited. Personal, non-commercial use (e.g., sharing links or photos for personal travel planning) is permitted.

16. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly first. We will review your claim and respond within 10 business days. If the dispute cannot be resolved amicably, it shall be settled in accordance with the governing law specified in Section 11.

17. Claims & Complaints

Any claim regarding the quality of services must be submitted in writing within 14 days after the end of the tour. Claims submitted later may be considered at our discretion. Please include your booking ID, a description of the issue, and any supporting evidence (photos, receipts).

18. Changes to These Terms

We may update these Terms & Conditions from time to time. The current version is always available on this page with the "Last updated" date. Continued use of our website and services after changes are published constitutes acceptance of the updated terms.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Language of the Agreement

These Terms are published in English, Russian, and Turkish. In case of any discrepancy, the English version shall prevail.